End-to-end Service

We don’t just make equipment – we like to think of ourselves as a partner to your business.

From solving problems, right through to maintaining your equipment, we offer a wide range of services.

The Full Package

We will work with you from the design stage right through to installation, testing and beyond.

You will be working with time-served experts in bakery production line optimisation. We are as well known for our ability to solve complex production problems as we are for the reliability of our machines.

After installation, we will train your team and help maintain your new equipment to ensure a long and productive life.

The Dowson Food Machinery end-to-end support package.

To properly engineer something to perform exactly as specified, 24 hours a day, requires excellent engineering skills and experience.

Dowson Food Machinery was founded with engineering at its core and along with experienced and focused teams of dedicated professionals, builds bakery equipment to order for some of the world’s biggest industry names.

Our structured and professional engineering approach has been appreciated by all our customers for over 40 years.

Initial Consultation

Initial discussion to establish requirement.
Site visits to view existing equipment.
Equipment specification discussed for optimum performance and customised design proposal.

In House Design & Manufacture

Dowson’s modern facility allows design, machining, assembly etc to be carried out in‐house.
Up to 90% of the components will be manufactured and finished in‐house giving control over quality and lead time.

In House Assembly & Testing

Machines can be assembled singly, in batches or laid out as full production lines.
State of the art software and control systems are integrated into the machines.
In-house testing (often with product) to ensure the equipment is ready for production.

Installation and Commissioning

Dowson engineers can provide expert on‐site installation and commissioning services seven days a week.
Operation and Maintenance manuals are provided.
Full training in the use and operation of the equipment is provided.

Continuous After Sales Support

Dowson equipment packages are designed to minimise or even eliminate unscheduled down time.
An inventory of strategic spares is identified with the customer.
Dowson stock many of the critical spares but our machining capability ensures that spare parts can be manufactured quickly if necessary.
Annual maintenance contracts are available.
After sales support is continuously available ensuring equipment performance.